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PO Box 654 Greensborough Victoria 3088 T: 9435 7592 F: 9435 7491 |
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The Fine Print |
All the terms and conditions that you need relating to Your Business Solution (including our privacy policy) can be found here. Please click on the mini directory below to link you to the area you need.Some documents have been made available as PDF download. You will need Acrobat Reader for this. If you don't have Acrobat and wish to download it free click here (please note you will be redirected to another website).If you have any problems downloading any of this information please contact our office on (03) 9435 7592 |
Terms of Engagement
Privacy Policy
Membership Site Terms and Conditions
Refund Policy
Course Cancellation Policy
Terms of Engagement |
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The terms of this agreement extend to include all employees, contractors and representatives engaged by or on behalf of NJB Business Solutions Pty Ltd (trading as and hereafter referred to as Your Business Solution).
Your Business Solution agrees to act professionally and with integrity at all times. We strive to provide the highest standards and should the client feel at any time that these standards have not been met, we encourage you to discuss this immediately with the director.
Your Business Solution acts in confidence at all times and all discussions, consultations, paperwork and negotiations are kept in the strictest confidence.
Your Business Solution will not discuss or disclose any information pertaining to the client or the nature of the clients business with any third party unless instructed by the client in writing.
Your Business Solution reserves the right to use your personal and company information for the purposes of conducting a credit check and obtaining company history through appropriate reporting agencies. Signing of this agreement is acknowledgement and permission to conduct such checks.
The client will have the opportunity to meet with any employee or contractor engaged by Your Business Solution that is directly involved with or completing work for the client under the instruction of Your Business Solution. Should the client feel that this employee or contractor not meet their requirements, Your Business Solution agrees to negotiate an alternative with the client. This must be initiated with the director and not with any employee or contractor.
The client acknowledges that Your Business Solution may at its discretion engage the services of external agencies and contractors. These parties are engaged as representatives of the company for provision of services as agreed between Your Business Solution and the client. Any transactions or work undertaken that results in a direct business relationship between the client and the contractor or agent (or any representative of the contractor or agents business) will result in a recruitment fee of $5,000 (excl GST) payable to Your Business Solution. Should the contractor or agent have an existing relationship with an alternative recruitment agency, the client agrees that in addition to the recruitment fee charged by Your Business Solution they may be subject to any recruitment or placement fee charged by that agency.
The client acknowledges that any employee engaged by Your Business Solution that also engages in a direct business relationship with any client will result in the client being charged by Your Business Solution for the equivalent of the hours of work performed by the employee whilst in that direct relationship. These charges will apply in addition to any fees or wages the client has already paid to or is due to pay to the employee directly. In addition, the client will be subject to a recruitment fee of $5,000 (excl GST) payable to Your Business Solution.
Your Business Solution exercise the utmost care and diligence and all times, but does not take any responsibility and will not be held liable for inaccuracies, typographical errors or omissions. Your Business Solution acts on information provided by the client in the good faith that this information is true and correct. It is the personal responsibility of the client to verify and ensure that all information provided to or lodged with any legal entity or statutory body is correct and that all supporting information has been retained in order to verify any audit or claim. In the event of an audit or claim, Your Business Solution will act in the best interest of the client and assist with any queries that they may have in relation to work performed by Your Business Solution.
Your Business Solution may from time to time be required to remove electronic or hard copy of data from client premises and will only do so with the direct knowledge and permission of the client.
Acting in the best interest of the client, clients acknowledge that employees or contractors of Your Business Solution may take a copy of electronic data files relating to bookkeeping services performed from the client premises. Files of this nature are removed solely for the purpose of providing the client with additional back up assurance and for the provision of offsite support as necessary. Your Business Solution reserves the right to destroy your file at any time. Your Business Solution provides a back up service as a ‘value added service’ to our clients and clients should still be responsible for appropriate back up procedures. Your Business Solution will not be responsible for loss or damage to electronic or physical data at any time.
Travel (excluding to and from the client) and other incidental expenses whilst acting on behalf of the client, remain the responsibility of the client and will require reimbursement in line with our credit terms. Your Business Solution reserves the right to request payment of a retainer or allowance for travel expenses to be paid prior to departure.
Where an estimate of costs has been provided for a project, event or other, the total cost may vary due to unexpected problems and delays, change in scope of the project or involvement associated with third parties. Your Business Solution will advise the client as soon as this identified including reasons for the variance.
Any disputes in relation to services performed or items invoiced by Your Business Solution must be raised within 7 days of the service date and must be submitted in writing detailing reasons for the dispute.
Accounts are processed by Your Business Solution weekly on a Friday and apply to any work conducted for the week up to and including the Thursday prior (this may vary; ie earlier or later at the discretion of Your Business Solution). Should for any reason this not suit the client, requests for alternative arrangements may be made in writing to the director of Your Business Solution and approval is solely at the discretion of Your Business Solution. Alterations to the standard terms must be agreed upon prior to the commencement of any service and failure to do so acknowledges acceptance of the standard terms.
A minimum charge or allocation of three (3) hours will apply to any bookkeeping or administration onsite service, and three (3) hours for any training or consulting service commencing from the agreed time of arrival regardless of the client availability at the time.
For work performed for periods of less that one hour, after the initial period stated above, the agreed rate will be charged pro rata for every 15 minutes of work completed.
Currently payments can be made by cheque, cash or direct deposit to:
Payments made by credit card will automatically incur a 1.5% (excl GST) surcharge applied.
Credit terms on all invoices are strictly 7 days from the date of invoice. Invoices outstanding at 8 – 14 days will incur a 10% interest charge on the outstanding balance. Invoices outstanding at 15 – 30 days will incur a 10% interest charge calculated on the cumulative balance. Invoices overdue of 31 days or more will incur a penalty of 10% calculated on the outstanding cumulative balance and will be charged at that rate every 14 days thereafter, cumulative.
Your Business Solution reserve the right to cancel any pre-arranged appointment without notice if a client account is overdue.
The client shall be liable for all costs, charges, commissions, fees and disbursements (including but not limited to legal, debt collection fees and associated disbursements) incurred by Your Business Solution in recovery of any unpaid account including charges for dishonoured cheques received.
In the instance of the client being a company or trust, the director/s or administrator/s agree to personally guarantee any amounts outstanding and any liabilities incurred by such company or trust and adhere to credit terms as outlined above.
Any variance to these terms will be advised to the client in writing and posted on this website.
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Privacy Policy |
Introduction
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Membership Site Terms and Conditions |
Our membership site is due for release soon. If you would like to be contacted once it is released please email us. If you would like more information about the plans for our membership site click here.Once released full terms and conditions will be posted here.Return to directory |
Refund Policy |
In general refunds will not be available on software, goods or services including membership subscriptions. Cancellations on group training sessions are as per the individual training course enrolment or contract.Any customer subscribed to our membership site who becomes aware that their banking details may be being used for fraudulent activity must notify Your Business Solution immediately so appropraite action may be taken. Your Business Solution will not be held responsible for fraudulent activity.Our reputation and your business dealings with us is important to us and so Your Business Solution will always attempt to resolve any disputes in relation to fees charged in the provision of goods and services.Return to directory
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Course Cancellation Policy |
Expresso Sessions and Half Day Sessions require three (3) full business days notice for cancellation or deferment and transfers are not permitted. Cancellations of 4 – 10 business days will be refunded less a $10 administration charge. You may elect to transfer to another session at no penalty if your request is received within that time frame. All cancellations and requests for transfers must be in writing and confirmed as received by our staff within the notice period. If adequate notice is not received three full business days prior to the course date then the course costs will not be refunded.Full Day (or multiple day) Training Sessions require five (5) full business days notice for cancellation or deferment and transfers are not permitted. Cancellations of 6 – 10 business days will be refunded less a $30 administration charge. You may elect to transfer to another session at no penalty if your request is received within that time frame. All cancellations must be in writing and confirmed as received by our staff. If adequate notice is not received five full business days prior to the course date then the course costs will not be refunded.A full refund will be issued if the class is cancelled due to insufficient numbers. Refunds take up to seven (7) working days to process and will be made out directly to the payee or refunded to the credit card from which the payment was made. Return to directory |
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