Introduction
NJB Business Solutions Pty Ltd (ACN 120 836 179) (trading as and hereafter referred to as Your Business Solution) (ABN 43 120 836 179) understands that you value your privacy and wish to have your personal information kept secure.
Your Business Solution collects and holds an extensive range of highly sensitive personal and commercial information. For these reasons, Your Business Solution places a high priority on the security of information held by our company. We have developed this policy to inform you how we manage your personal information to maintain its integrity and security. This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is used, stored, disclosed and otherwise handled by Your Business Solution. The Policy relates to personal information collected by any means and by any technology. We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You can find more information about the Privacy Act and the National Privacy Principles on the Federal Privacy Commissioner's website at www.privacy.gov.au. Your Business Solution collects, holds and uses personal information in the following areas:
• Consumers
• Business Relations and
• Employment
Privacy and Confidentiality
As responsible corporate citizens we appreciate the importance of confidentiality. This part of the obligation remains unchanged by this privacy policy. This privacy policy deals with your additional right to privacy and is independent to our contractual and ethical obligations.
Collecting and Use of Personal Information
Your Business Solution collects personal information in order to conduct our business, to provide and market our services and to comply with our legal obligations.
Consumer information is usually collected via promotion, networking, seminars, events and consumer queries.
The type of personal information that Your Business Solution collects and holds includes, but is not limited to:
• name, address, contact details, date of birth;
• occupation and / or business details;
• financial information;
• information about your preference for goods or services we offer from time to time
• a record of any queries you have made;
• other information which assist us in conducting our business, providing and marketing our services and complying with our legal obligations.
Disclosure
We will only use and disclose your personal information for the primary purpose for which it is collected, for a secondary purpose which is related to the primary purpose, where that relationship is reasonably expected, and in other circumstances authorised by the Act. The information is used for the provision of the service or ongoing services that you have requested or are entitled to, and is kept on file to enable us to recognise you as an ongoing customer and to inform you of any Your Business Solution products or services that maybe of interest.
We collect, use and disclose your personal information for the following purposes:
• To conduct our business;
• To provide services and products to you;
• To market our services and products;
• To communicate with you;
• To purchase from you;
• To comply with our legal obligations;
• To help us manage and improve our services;
• To contact you directly about special offers, seminars, workshops and other promotions;
• To reward you for being a loyal customer;
• To inform you of products or publications we think you might be interested in;
• To approve transactions you wish to make;
• To confirm your identity;
• To provide you with products you have requested;
• To follow up or peruse any queries you make;
• To conduct consumer research.
The information provided by you will be added to our mailing database, which is NOT supplied to third parties, but may be used to advise details of further workshops or events, or provide information which may be of interest to you. You may choose to “opt out” or unsubscribe. Users may remove themselves from mailing lists at any time through the subscription management page on our website or by following the instructions at the end of the email received from us or by contacting our office.
Third Parties
Your Business Solution regards all information collected as private. Information supplied by you will only be used for the administrative and professional services purposes of the company. Under no circumstances will we reveal, sell or distribute to a third party any personal information that is supplied. Your Business Solution may distribute aggregated statistical information for reporting purposes, but personally identifying information will not be distributed to any third parties.
Your permission will be sought to disclose personal information to:
• other companies or individuals who assist us in providing services or who perform functions on our behalf;
• anyone else to whom you authorize us to disclose it.
Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies or third parties where necessary or desirable to comply with legal or regulatory obligations or requests for the purposes identified above.
How will we keep your personal information secure?
Your Business Solution will take all reasonable steps to protect the personal information it holds. Our staff and contractors are required to respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect against the loss, misuse and / or alteration of the personal information under our control, for example by the use of physical security, information destruction devices and the restriction of access to and the modification of electronic records.
We have in place reasonable commercial standards of technology and operational security to protect personal information from misuse and loss, unauthorized access, modification or disclosure. Information is stored in secure environments.
Where we no longer require your personal information for a permitted purpose under the Act, we will take reasonable steps to destroy or permanently de-identify the information.
How long will YBS keep your personal information?
If you have sent personal information to us in the course of our recruitment services that is solicited by Your Business Solution (that is, is in response to an advertisement Your Business Solution has placed) or unsolicited (that is sent by your own volition) and your application is unsuccessful, your personal information will be kept for a period of twelve (12) months, after which time it will be destroyed.
If you are shortlisted or if your application is successful and you become an employee of our client, your personal information will be kept as part of your employment record in accordance with Your Business Solution’s Document Management Program.
Accessing Your Personal Information
You have the right of disclosure of all personal information held on your behalf by Your Business Solution as well as the right to have your data corrected or deleted. You may update the information that we hold on you by phoning or emailing us. At any time you may request to be removed from our database; following such a request, we will delete your records immediately. We will no longer provide any ongoing customer support or directly provide information about our products and services to you until such time that you again request our services.
You have a limited right to access all personal information that we hold about you, we may refuse your request to access, in which case, we will give you a reason for the refusal. We are not required to provide access where:
• denying access is required or authorized by law; or
• providing access would be unlawful.
Changes to this Statement
Nothing contained herein creates or is intended to create a contract or agreement between Your Business Solution and any Client.
This Privacy Policy is not a static document; we may make changes to this Privacy Policy from time to time for any reason. We will publish these changes on our website.
Openness and Privacy Enquiries
Privacy related enquiries or concerns should be directed to:
Privacy Officer
Your Business Solution
P.O. Box 654
Greensborough Vic 3088
Phone: 03 9435 7592
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